This article describes issues in evaluating emotional and affective aspects of interaction. In particular it considers the relationship between experience factors and instrumental goals. The role of qualitative interaction\r
factors varies from system to system, dependent on overall system goals and values, both for user and designer. Defining this role helps us to understand what is significant about emotional experience within interaction, in the context of user and organisational values. The utility and limitations of a range of evaluation methods is considered in relation to issues of tacitness, first-person experience and its relationship both to attitude formation\r
and overt behaviour. In doing so it addresses key questions about the nature of enquiry in user-experience evaluation where experience factors are bound up with instrumental goals.
Mendeley saves you time finding and organizing research
Choose a citation style from the tabs below