The evaluator effect in usability tests

  • Jacobsen N
  • Hertzum M
  • John B
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Abstract

Usability tests are applied in industry to evaluate systems and in research as a yardstick for other usability evaluation methods. However, one potential threat to the reliability of usability tests has been letI unaddressed: the evaluator effect. In this study, four evaluators analyzed four videotaped usability test sessions. Only 20% of the 93 unique problems were detected by all four evaluators and 46% were detected by only a single evaluator. Severe problems were detected more often by all four evaluators (41%) and less often by only one evaluator (22%) but a substantial evaluator effect remained.

Author-supplied keywords

  • Usability
  • evaluator effect
  • usability test
  • user testing

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Authors

  • Niels Ebbe Jacobsen

  • Morten Hertzum

  • Bonnie E. John

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