Evolution of a Software Maintenance Organization from Cost Center to Service Center

  • Smit S
  • With P
  • Dijk G
  • 2


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Author-supplied keywords

  • improvement
  • in the case of
  • management
  • objective of this team
  • organization
  • practice
  • reported by
  • service center
  • software maintenance
  • software process
  • the customers and it
  • was agreed that only
  • was to solve problems

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  • Sander Smit

  • Peter H N De With

  • Gert-jan Van Dijk

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