Exit, voice and loyalty: Analytic and empirical developments

Abstract

This paper seeks to reconstruct and revitalize the famous Hirschman framework by providing a comprehensive review of the current use of 'exit, voice and loyalty'. We begin by critically examining Hirchman's original account, and then look at the way his argument has been extended in different fields both conceptually and empirically. We suggest that while advances have been made, the results so far are somewhat disappointing given the perceptiveness of the original insight. We believe this is because his apparently simple schema is more complex than it first appears, and different aspects of exit, of voice, and of empirical foundations of loyalty need to be analytically distinguished in order to produce testable empirical hypotheses about their relationships.