An exploration of the experiential nature of Boutique accommodation

  • McIntosh A
  • Siggs A
  • 102


    Mendeley users who have this article in their library.
  • 100


    Citations of this article.


There has been increased attention given in the tourism literature to the experiential consumption of tourism. This article addresses the lack of attention in previous studies to the experiential nature of accommodation products, espe- cially with regard to boutique or specialist accommodation. Attention to tourists’ experiences with accommodation is es- sential for determining guest satisfaction and the personal benefits that guests derive from their stay. In-depth inter- views with 19 hosts and 30 guests at boutique accommoda- tion establishments in Nelson in the South Island of NewZea- land highlighted the emotive aspects of the experiences gained by guests and revealed five key experiential dimen- sions that are seen as important to the success of boutique accommodation product: unique character, personalized, homely, quality, and value added. Ways in which the experi- ential qualities offered by boutique accommodation are per- ceived to differ from that provided by other traditional and specialist types of accommodation are also discussed.

Author-supplied keywords

  • Experiential consumption
  • Specialist accommodation
  • Tourist experiences

Get free article suggestions today

Mendeley saves you time finding and organizing research

Sign up here
Already have an account ?Sign in

Find this document


  • Alison J. McIntosh

  • Anna Siggs

Cite this document

Choose a citation style from the tabs below

Save time finding and organizing research with Mendeley

Sign up for free