Facilitating Adoption of International Information Infrastructures: A Living Labs Approach

  • Klievink B
  • Lucassen I
  • 1


    Mendeley users who have this article in their library.
  • N/A


    Citations of this article.


One of the key challenges that governments face in supervising
international supply chains is the need for improving the quality of
data accompanying the logistics flow. In many supply chains, individual
parties in the chain work with low quality data for their operations and
compliance, even though somewhere in the supply chain, better data is
available. In the European CASSANDRA project, ICT-supported information
infrastructures are developed to exchange data between businesses and
government, to support visibility on the supply chain and the re-use of
information. However, to gain better data, actors need to be open about
their operations, processes and systems to parties that are
geographically and culturally on the other side of the world. This adds
(perceived) vulnerabilities for parties already operating in a highly
competitive environment. This could be a major barrier for making the
innovation work. We argue that Living Labs, as a collaborative
innovation approach, are able to support the adoption of innovative
information infrastructures. They help identifying gains that
innovations may bring. Furthermore, the trust-based setting also
mitigates the added (perceived) vulnerability such innovations bring for
the participants. We illustrate this by examples from the CASSANDRA
Living Labs.

Author-supplied keywords

  • Data quality; supply chains; public-private inform

Get free article suggestions today

Mendeley saves you time finding and organizing research

Sign up here
Already have an account ?Sign in

Find this document

There are no full text links


  • Bram Klievink

  • Inge Lucassen

Cite this document

Choose a citation style from the tabs below

Save time finding and organizing research with Mendeley

Sign up for free