Factors associated with patients' perceptions of health care providers' communication behavior

  • Rutten L
  • Augustson E
  • Wanke K
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Abstract

We examined patients' ratings of communication with health care
providers by sociodemographic characteristics, health care access, and
health status. Data were from a national, population-based survey, the
2003 Health Information National Trends Survey (HINTS). The survey was
administered to 6,369 adults from a representative sample of U.S.
households. Linear regression analysis was conducted using SUDAAN. None
of the sociodemographic variables were significantly associated with
patients' ratings of providers' communication behavior in the linear
model. Ratings of health care providers' communication behavior,
however, were significantly higher among respondents with health
insurance (p = 0.007) and those with a usual source of health care from
whom they consistently sought care (p < 0.001). Ratings of provider
communication were significantly lower among respondents who perceived
their general health to be fair or poor (p < 0. 001) and among those
respondents with greater depressive symptoms (p < 0.001). Differences in
patient ratings of health care providers' communication by health care
access and health status suggest the potential for disparities in health
outcomes.

Author-supplied keywords

  • *human relation
  • *interpersonal communication
  • *patient satisfaction
  • United States
  • adolescent
  • adult
  • aged
  • article
  • epidemiology
  • female
  • human
  • male
  • middle aged
  • perception
  • statistics

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Authors

  • L.J. J F Rutten

  • E. Augustson

  • K. Wanke

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