Four core communication skills of highly effective practitioners

Veterinary Clinics of North America - Small Animal Practice, vol. 36, issue 2 (2006) pp. 385-396

  • 119


    Mendeley users who have this article in their library.
  • 26


    Citations of this article.
Sign in to save reference


For 40 years, medical researchers have been studying physician-patient interactions, and the results of these studies have yielded three basic conclusions: Physician-patient interactions have an impact on patient health, patient and physician satisfaction, adherence to medical recommendations, and malpractice risk; communication is a core clinical skill and an essential component of clinical competence [8]; and appropriate training programs can significantly change practitioners' communication knowledge, skills, and attitudes. Many of these findings are applicable to the practice of veterinary medicine. Although research on veterinarian-client-patient communication is lacking in veterinary medicine, we accept that the trust and rapport that results from a healthy veterinarian-client-patient relationship has the potential to motivate clients to make appointments, show up on time, consent to treatment, follow recommendations, pay their bills on time, and refer other people [35]. The end result is personal and professional success resulting from healthy long-term veterinarian-clientpatient interactions. It is clear that a focus on interpersonal interactions in veterinary medicine is essential to the ongoing evolution of the profession. © 2006 Elsevier Inc. All rights reserved.

Get free article suggestions today

Mendeley saves you time finding and organizing research

Sign up here
Already have an account ?Sign in

Find this document

Get full text


  • Jane R. Shaw

Cite this document

Choose a citation style from the tabs below

Save time finding and organizing research with Mendeley

Sign up for free