Purpose - To propose a framework for the application of the balanced scorecard (BSC) approach to the evaluation of supply chain management (SCM) systems to produce a balanced supply chain scorecard (BSCS) rooted in the literature of the BSC and SCM characteristics. - A review of the literature of BSC, performance measurement of SCM, Supply chain solutions, electronic data interchange (EDI), collaborative planning, forecasting and replenishment, reverse auctions, desktop purchasing, supplier relationship management, and product lifecycle management, is presented. Describes the development of a framework for the BSCS that takes account of the main measures and objectives appearing in the literature and its application to a case study involving two unnamed South Korean companies: a leading food manufacturer; and a manufacturer of cosmetics and healthcare products. Analyses the causal relationships between the measures and SCM solutions that can be used to evaluate the impact of SCM solutions. Findings - The results indicated that it is not necessary to add to the measures taken from the literature and that the 11 objectives and 29 measures in the BSC, as proposed by Kaplan and Norton (1996, 2000, 2004) were sufficient to provide a complete description of the relationships. - Provides good insight into the idea that the importance of measures can be regarded differently depending upon the characteristics of products and offers great potential for the expansion of the BSC technique to strategic enterprise management systems. Record 38.
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