From goods to solutions: How does the content of an offering affect network configuration?

  • Chakkol M
  • Johnson M
  • Raja J
 et al. 
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Abstract

Purpose: This paper aims to adopt service-dominant logic (SDL) to empirically explore network configurations resulting from the provision of goods, goods and services, and solutions. Design/methodology/approach: This paper uses a single, in-depth, exploratory case study in a truck manufacturer and its supply network. An abductive approach is adopted. In total, 54 semi-structured interviews were conducted. Findings: Three value propositions are clearly discernible within the truck provider. These range from a truck to a "solution". These propositions have different supply network configurations: dyadic, triadic and tetradic. The extent to which different network actors contribute to value co-creation varies across the offerings. Research limitations/implications: This paper is based on a single, in-depth case study developed in one industrial context. Whilst this represents an appropriate approach given the exploratory nature of the study, further empirical investigation is needed across different industries. Originality/value: This paper is one of the first to empirically examine supply networks using SDL. A rich understanding of the challenges faced by a truck manufacturer in providing different value propositions and the resulting network configurations are discussed. In so doing, evidence is provided of a more complex, tetradic network configuration for solutions, with varying degrees of interplay between actors in the flow of operand and operant resources to create value. © Emerald Group Publishing Limited.

Author-supplied keywords

  • Networks
  • Service-dominant logic
  • Servitization
  • Solutions
  • Truck industry
  • Value propositions

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Authors

  • Mehmet Chakkol

  • Mark Johnson

  • Jawwad Raja

  • Anna Raffoni

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