Healthcare enterprise process development and integration

  • Anyanwu K
  • Sheth A
  • Cardoso J
 et al. 
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Abstract

Tel: 706-542-2310/2911, Fax: 706-542-2966 Healthcare enterprises involve complex processes that span diverse groups and organisations. These processes involve clinical and administrative tasks, large volumes of data, and large numbers of patients and personnel. The tasks can be performed either by humans or by automated systems. In the latter case, the tasks are supported by a variety of software applications and information systems which are very often heterogeneous, autonomous, and distributed. The development of systems to manage and automate these processes has increasingly played an important role in improving the efficiency of healthcare enterprises. In this paper we look at four healthcare and medical applications that involve investigative, clinical, and administrative functions. Based on these applications, we derive the requirements for developing enterprise applications that involve the coordination of a variety of tasks performed by humans, information systems, and legacy applications. 1. INTRODUCTION The recent push for healthcare reform has caused healthcare organisations to focus on ways to streamline their processes in order to deliver high quality care while at the same time reducing costs. This has precipitated a review and upgrade of clinical and administrative protocols and the increased use of information systems to improve the efficiency of certain processes. Since processes are fundamental building blocks of an organisation's success, information technologies that focus on process management and improvement are good candidates for helping healthcare organisations fulfill their corporate vision. In the past two decades, a special interest has been taken in Workflow Management Systems (WfMSs) as a tool to streamline, automate, and re-engineer business processes. There are many workflow products which adequately support relatively simple processes, such as document management, form processing, and imaging. However, they fall short in meeting the challenges of

Author-supplied keywords

  • Business processes
  • Healthcare processes
  • Workflow management systems

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Authors

  • Kemafor Anyanwu

  • Amit Sheth

  • Jorge Cardoso

  • John Miller

  • Krys Kochut

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