Help Seeking and Help Design in Interactive Learning Environments

  • Aleven V
  • Stahl E
  • Schworm S
 et al. 
  • 2

    Readers

    Mendeley users who have this article in their library.
  • N/A

    Citations

    Citations of this article.

Abstract

COMPUTERS LEARNING--Many interactive learning environments (ILEs) offer on-demand help, intended to positively influence learning. Recent studies report evidence that although effective help-seeking behavior in ILEs is related to better learning outcomes, learners are not using help facilities effectively. This selective review (a) examines theoretical perspectives on the role of on-demand help in ILEs, (b) reviews literature on the relations between help seeking and learning in ILEs, and (c) identifies reasons for the lack of effective help use. We review the effect of system-relatedfactors, of student-relatedfactors, and of interactions between these factors. The interaction between metacognitive skills and cognitive factors is important for appropriate help seeking, as are a potentially large space of system-related factors as well as interactions among learner- and system-relatedfactors. We suggest directions forfuture research.

Get free article suggestions today

Mendeley saves you time finding and organizing research

Sign up here
Already have an account ?Sign in

Find this document

There are no full text links

Authors

  • Vincent Aleven

  • Elmar Stahl

  • Silke Schworm

  • Frank Fischer

  • Raven Wallace

Cite this document

Choose a citation style from the tabs below

Save time finding and organizing research with Mendeley

Sign up for free