I MPLEMENTING KNOWLEDGE MANAGEMENT SYSTEMS IN PUBLIC SECTOR ORGANISATIONS : A CASE STUDY OF

  • Butler T
  • Murphy C
  • 1

    Readers

    Mendeley users who have this article in their library.
  • N/A

    Citations

    Citations of this article.

Abstract

In 2006, the government department participating in this study deployed its Knowledge Management System (KMS): this case study describes the lessons learned by this public sector organisation in its journey towards becoming a knowledge organisation. Extant research on the implementation of KMS in organisations operating in the private sector, posits a range of factors correlated with successful KMS implementation. This paper first outlines these factors and employs them as an integrative analytic framework to evaluate the critical success factors (CSFs) for KMS implementation in this government organisation. The study generally supports the empirical fidelity of the factors presented in the framework. Yet despite the presence of these factors, in that they constituted the limited number of areas where results were satisfactory and should, according CSF theory, have led to the successful implementation of the KMS, their influence was moderated by regulative influences from the institutional environment. Hence, government organisations need to understand and take into account such influences if they are to successfully implement KMS.

Author-supplied keywords

  • government organisations
  • institutional theory
  • knowledge management
  • knowledge management systems
  • public sector

Get free article suggestions today

Mendeley saves you time finding and organizing research

Sign up here
Already have an account ?Sign in

Find this document

There are no full text links

Authors

  • Tom Butler

  • Ciaran Murphy

Cite this document

Choose a citation style from the tabs below

Save time finding and organizing research with Mendeley

Sign up for free