Implementing process mining to improve COBIT 5 assessment program or managing operations (Case study: A university blog)

  • Kurniati A
  • Atastina I
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Abstract

ISACA’s COBIT is widely used to assess the maturity of process capability in many enterprises. It’s last version is COBIT 5, which proposes a process assessment as a part of a process improvement initiative or as part of a capability determination approach. Two important steps of the COBIT 5 assessment process are data collection and data validation. This paper proposes process mining as a method to improve the traditional data collection and validation. An internal blog of a private university in Indonesia is analyzed as a case study to implement the model being proposed. The result shows that this model is proven as implementable in a real case of managing operations of a university blog. The resulted findings of the process mining can be combined with the findings of other assessment methods to enhance the result of the assessment program.

Author-supplied keywords

  • Assessment program
  • COBIT 5
  • Data collection
  • Log data
  • Process mining

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  • PUI: 602454389
  • SGR: 84923192928
  • SCOPUS: 2-s2.0-84923192928
  • ISSN: 18173195

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