Information use and information processing: Comparison of conceptualizations

  • Savolainen R
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Access to this document was granted through an Emerald subscription provided by emerald-srm:501968 [] For Authors If you would like to write for this, or any other Emerald publication, then please use our Emerald for Authors service information about how to choose which publication to write for and submission guidelines are available for all. Please visit for more information. About Emerald Emerald is a global publisher linking research and practice to the benefit of society. The company manages a portfolio of more than 290 journals and over 2,350 books and book series volumes, as well as providing an extensive range of online products and additional customer resources and services. Abstract Purpose – The purpose of this article is to elaborate the picture of the processes of information use by comparing conceptualizations provided by the constructivist approach and the human information processing approach. Design/methodology/approach – The article is a conceptual analysis of major articles characterizing information use and human information processing in the fields of information studies and consumer research. Findings – It is found that both research approaches share the assumption that interpreting, relating and comparing qualities of things is fundamental to the information use process. Research limitations/implications – The picture of information use processes is based on the comparison of two research approaches only. Originality/value – Compared to the numerous studies on information needs and seeking, the questions of information use have remained under-researched. The study elaborates the conceptual picture of information use processes by identifying similarities and differences between two major research approaches.

Author-supplied keywords

  • Consumer behaviour
  • Customer satisfaction
  • Decision making
  • Information retrieval

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  • Reijo Savolainen

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