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Journal article

INNOVATION AND ADOPTION OF MOBILE TECHNOLOGY IN PUBLIC ORGANIZATIONS: THE IBGE CASE

da Costa Zanela Saccol A, Manica A, Elaluf-Calderwood S ...see all

RAE-REVISTA DE ADMINISTRACAO DE EMPRESAS, vol. 51, issue 1 (2011) pp. 72-83

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Abstract

The use of Mobile and Wireless Information Technologies (MWIT) for
provisioning public services by a government is a relatively recent
phenomenon. This paper evaluates the results of MWIT adoption by IBGE
(The Brazilian Institute of Geography and Statistics) through a case
study. In 2007, IBGE applied 82,000 mobile devices (PDAs) for data
gathering in a census operation in Brazil. A set of challenges for a
large scale application of MWIT required intensive work involving
innovative working practices and service goals. The case reveals a set
of outputs of this process, such as time and cost reductions in service
provision, improved information quality, staff training and increased
organizational effectiveness and agility.

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Authors

  • Amarolinda Iara da Costa Zanela Saccol

  • Adriana Manica

  • Silvia Elaluf-Calderwood

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