Innovation paradox and ambidextrous organization: A case study on development teams of air conditioner in Haier

  • Fengbin W
  • Hong J
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Abstract  While knowledge exploration and exploitation represent two distinct activities requiring corresponding organizational arrangements, new product development calls for a dynamic combination of the two. Based on a systematic review of the paradox between knowledge exploration and exploitation and various resolving strategies, this research extends the construct of organizational ambidexterity from dual structure to ambidextrous capabilities, and suggests a dialectical method for reconciling this paradox at lower organizational levels. Based on a case study on the development teams of air conditioner in Haier, we find that ambidexterity is a multi-level construct existing not only at the organization level but also at lower levels such as teams and individuals like model managers.

Author-supplied keywords

  • Ambidextrous organization
  • Dual structure
  • Innovation
  • Knowledge exploitation
  • Knowledge exploration
  • New product development

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  • Wang Fengbin

  • Jiang Hong

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