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Innovation by users in emerging economies : evidence from mobile banking services

Boor P, Oliveira P, Veloso F ...see all
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This paper examines the extent to which users in emerging economies innovate, and whether these innovations are meaningful on a global stage. To study this issue, we conducted an empirical investigation into the origin and types of innovations in financial services offered via mobile phones, a global, multi-billion dollar industry where emerging economies play an important role. We used the complete list of mobile financial services, as reported by the GSM Association (GSMA), and collected detailed histories of the development of the services and their innovation process. Our analysis shows that 85% of the innovations in this field originated in emerging markets. We also conclude that at least 50% of all mobile financial services were pioneered by users, approximately 45% by producers, and 5% jointly by users and producers. Additionally, services developed by users diffused at more than double the rate of producer-innovations. Finally, we observe that three-quarters of the innovations that originated in emerging markets have already diffused to OECD countries and that the (user) innovations are therefore globally meaningful.

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  • Paul Van Der Boor

  • Pedro Oliveira

  • Francisco Veloso

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