Input-friendliness: Motivating knowledge sharing across intranets

  • Hall H
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Abstract

The value of an intranet for knowledge management (KM) is
largely dependent on the calibre of the content and tools that
it provides to its users and its ultimate application in busi-
ness operations. For many organisations, there is a partic-
ular dilemma regarding the development of internally
produced intranet resources for KM applications. Employees
will not feel encouraged to provide content until they believe
that what they provide will be used and they will not use an
intranet if it does not provide useful content.
This paper considers strategies for making intranets
‘input-friendly’: how can organisations extract the content
needed to add to the body of internally produced resources
from their employees? The discussion explores factors that
encourage intranet contributions. These include enabling
conditions such as the provision of appropriate tools, the
development of organisational KM culture and reward
systems. The paper makes reference to studies drawn from
the academic literature in business studies, information
systems, organisational science and sociology, as well as to
practice in case study organisations.

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Authors

  • H. Hall

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