Purpose - This paper aims to present how Bangkok University (BU) embarked on its knowledge management journey by examining how knowledge management processes could contribute to improve the educational environment by providing new styles of teaching and by increasing the relationships between faculty, students and staff. Design/methodology/approach - The paper presents the reasons why Bangkok University started its KM initiative. It presents the adopted KM approach, the tools developed as well at the KM action plan. Findings - The initial overall benefits emerging from the early stage of KM at Bangkok University are encouraging. The educational community has improved not only through the communication and cooperation between students and staff, but also through creating an environment that supports efficiently the cross-organizational learning and knowledge-sharing processes. Practical implications - The KM experience of Bangkok University could be used by other universities or educational institutions as one approach/strategy/guidelines to launch a KM initiative. Originality/value - Few cases of KM implementations in the university environment have so far been published. © Emerald Group Publishing Limited.
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