International journal of business administration.

Abstract

Organization have long been interested in the role of management on how employees think and feel about their jobs, as well as what employees are willing to dedicate to the organization. This study tested the relationship between employee engagement, organizational citizenship behavior (OCB), and counterproductive work behavior (CWB). The author administered 507 participants employee engagement scale, organizational OCB scale, and CWB scale of service industries in Yogyakarta, Indonesia. Validity and reliability tests were used to evaluate the questionnaire contents. The result indicated a significant positive relation between employee engagement and OCB and a significant negative relation between employee engagement and CWB and between OCB and CWB This result also indicated no differences between employee engagement of female and male. This result shows that there is a different in mean score of OCB and CWB between male and female.