IRESS: Identification of Requirements for Enterprise Social Software

Abstract

In this paper, we present a revised version of the IRESS Framework, a novel approach that supports the implementation of Enterprise Social Software (ESS) in companies. ESS is a type of collaboration software that includes "social features" and it is changing the way organisations work. Research shows that the adoption of ESS is challenging and that there is the need for a structured approach for their implementation. Guided by a Design Science Research (DSR) approach we developed a collaboration catalogue and populated it with real-world examples of Use Cases and Collaboration Scenarios. We then evaluated the revised IRESS Framework and the contents of the catalogue with the help of a user survey of leading ESS user companies.