An ISO 9001 quality management system in a hospital: bureaucracy or just benefits?

  • Heuvel J
  • Koning L
  • Bogers A
 et al. 
  • 73


    Mendeley users who have this article in their library.
  • 42


    Citations of this article.


To describe how The Red Cross Hospital in Beverwijk, The Netherlands implemented an ISO 9000 quality management system throughout the entire organisation, obtained an ISO 9002:1994 and subsequently an ISO 9001:2000 certificate.

Author-supplied keywords

  • hospitals
  • iso 9000 series
  • paper type case study
  • quality management
  • quality standards

Get free article suggestions today

Mendeley saves you time finding and organizing research

Sign up here
Already have an account ?Sign in

Find this document


  • Jaap Heuvel

  • Lida Koning

  • Ad Bogers

  • Marc Berg

  • Monique Dijen

Cite this document

Choose a citation style from the tabs below

Save time finding and organizing research with Mendeley

Sign up for free