An ISO 9001 quality management system in a hospital: bureaucracy or just benefits?

  • Heuvel J
  • Koning L
  • Bogers A
 et al. 
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Abstract

To describe how The Red Cross Hospital in Beverwijk, The Netherlands implemented an ISO 9000 quality management system throughout the entire organisation, obtained an ISO 9002:1994 and subsequently an ISO 9001:2000 certificate.

Author-supplied keywords

  • hospitals
  • iso 9000 series
  • paper type case study
  • quality management
  • quality standards

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Authors

  • Jaap Heuvel

  • Lida Koning

  • Ad Bogers

  • Marc Berg

  • Monique Dijen

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