Why Johnny still can't encrypt: evaluating the usability of email encryption software

  • Sheng S
  • Broderick L
  • Hyland J
 et al. 
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Abstract

Our research seeks to understand the current usability situation of email encryption software, particularly PGP 9 in comparison to previous studies of PGP 5. We designed a pilot study to find current problems in the following areas: create a key pair, get public keys, verify public keys, encrypt an email, sign an email, decrypt an email, verify a digital signature, and save a backup of public and private keys.

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Authors

  • Steve Sheng

  • Levi Broderick

  • Jeremy J Hyland

  • Colleen Alison Koranda

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