Journal article

Just Talk to Me : A Field Study of Expertise Location

Mcdonald D, Ackerman M ...see all

Proceedings of the 1998 ACM Conference on Computer Supported Cooperative Work (CSCW ’98) (1998) pp. 1-11

  • 108

    Readers

    Mendeley users who have this article in their library.
  • 161

    Citations

    Citations of this article.
Sign in to save reference

Abstract

Everyday, people in organizations must solve their prob- lems to get their work accomplished. To do so, they often must find others with knowledge and information. Systems that assist users with finding such expertise are increasingly interesting to organizations and scientific communities. But, as we begin to design and construct such systems, it is important to determine what we are attempting to augment. Accordingly, we conducted a five-month field study of a medium-sized software firm. We found the participants use complex, iterative behaviors to minimize the number of possible expertise sources, while at the same time, provide a high possibility of garnering the necessary expertise. We briefly consider the design implications of the identifica- tion, selection, and escalation behaviors found during our field study.

Author-supplied keywords

  • CSCW
  • Expertise networks
  • computer mediated communications
  • computer-supported cooperative work
  • expert locators
  • expertise finding
  • expertise location
  • information seeking
  • knowledge networks

Get free article suggestions today

Mendeley saves you time finding and organizing research

Sign up here
Already have an account ?Sign in

Find this document

Get full text

Authors

  • David W Mcdonald

  • Mark S Ackerman

Cite this document

Choose a citation style from the tabs below

Save time finding and organizing research with Mendeley

Sign up for free