Major Issues in Business Process Management: An Expert Perspective

  • Bandara W
  • Indulska M
  • Chong S
 et al. 
  • 6


    Mendeley users who have this article in their library.
  • N/A


    Citations of this article.


Process is perennial. Within any business activity or enterprise it is crucial that the variable of "operational efficiency" is maintained at sufficiently high levels, such that the return on investment is sustainable enough to justify its continued existence. Business Process Management (BPM) is the term used to encapsulate a process-driven approach to attaining enterprise operational efficiency. Despite BPM being ranked as top priority by organizations, current status of BPM research suggests a gap of addressing present industry demands. In this paper, we aim to identify the issues that organizations face in their efforts to manage business processes, as identified by BPM experts across the globe. The findings point to, among others, lack of top management support, lack of tool support for process visualization, and lack of connection between process design and process execution.

Author-supplied keywords

  • BPM
  • Business Process Management
  • Expert Interviews
  • Major Issues

Get free article suggestions today

Mendeley saves you time finding and organizing research

Sign up here
Already have an account ?Sign in

Find this document

There are no full text links


  • Wasana Bandara

  • Marta Indulska

  • Sandy Chong

  • Shazia Sadiq

Cite this document

Choose a citation style from the tabs below

Save time finding and organizing research with Mendeley

Sign up for free