What Makes Organisations Measure ? Hypotheses on the Causes and Conditions for Performance Measurement

  • Dooren W
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Abstract

The research uses the supply and consumption analogy to study performance measurement. The supply-and-demand approach to performance measurement is originated in the information processing tradition of public policy research. In this study, researchers relied on performance information as a way of decision-making. Two issues somewhat confuse a clear-cut supply and consumption interpretation. First, often the supplier and the consumer is the same organisation. A second issue is whether the provision of indicators is demand-driven or supply-driven. The overall dependent variable is the performance measurement system of the organisation. The performance measurement system consists of the different uses on the one hand, and the production process on the other hand.

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Authors

  • Wouter Van Dooren

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