Media inequality in conversation: how people behave differently when interacting with computers and people

  • Shechtman N
  • Horowitz L
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Abstract

How is interacting with computer programs different from interacting with people? One answer in the literature is that these two types of interactions are similar. The present study challenges this perspective with a laboratory experiment grounded in Theory, a psychological approach dynamics. Participants the principles of Interpersonal to conversation with a computer that conversational responses. had a text-based, structured gave interpersonal scripted The main manipulation was whether participants were told that they were interacting with a computer program or a person in the room next door. Discourse analyses revealed a key behaviors associated with establishing the difference in participants’ behavior – when participants believed they were talking to a person, they showed many more of the kinds of interpersonal nature of a relationship. This finding has important implications for the design of intended to take on social roles or characteristics. technologies

Author-supplied keywords

  • human-human
  • media equation
  • personality
  • social interfaces
  • social reactions to communication
  • srct
  • technology

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Authors

  • Nicole Shechtman

  • L.M. Horowitz

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