Modeling and Analysis of Mobile Service Processes by Example of the Housing Industry 2 Mobile Process Landscaping Method

Abstract

This article describes the method of Mobile Process Landscaping by example of a project in which the service processes of a company from the housing industry were analyzed regarding their mobile potential. This analysis was conducted with the aim to organize these processes more efficiently in or- der to realize cost savings. Therefore, the method of Mobile Process Landscap- ing, which is introduced in this article, was used. The method refers to the stage of requirements engineering in the software process. It is shown how the initial situation of the company was analyzed, which alternative process models on the basis of mobility supporting technology were developed and how these al- ternatives were economically evaluated. Furthermore, it is shown how first re- strictions for the software and system design were made on the basis of one process model. Finally, it is shown how the Mobile Process Landscaping method can be used to verify whether the adoption of mobility supporting tech- nology is suitable to obtain a defined goal and which requirements such a solu- tion needs to fulfill.