How to motivate and retain knowledge workers in organizations: A review of the literature

  • Carleton K
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With the exponential growth of information and the increasingly rapid rate of change, one of the most valuable resources in organizations today is knowledge workers. These individuals are pivotal to effective change management and organizational sustainability. Knowledge workers process, synthesize and generate knowledge in order to problem-solve and innovate in organizations. Characterized by a high level of education, superior interpersonal communications skills, and exceptional information processing abilities, these employees are generally more concerned with adding value to the organization than earning a high salary. Based on the research, some ways to motivate and retain knowledge workers include: providing challenging and meaningful work, enabling learning and career development opportunities, ensuring adequate resources, recognizing contributions, and creating a supportive environment.

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  • Karen Carleton

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