An online tool to identify white-collar worker profiles in relation to their ICT skills and mental strain

  • Rodriguez R
  • Pattini A
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Abstract

The introduction of Internet and Information and communication Technologies ({ICT)} in offices is a global phenomenon that transformed white-collar worker job demands. Although there are several studies of e-skills and mental workload for central countries, there is a lack of similar studies for the Latin American context. An online snowball sampled (n = 352) survey was developed and validated by the authors (internal consistency = 0.7). We characterized {ICT} worker profiles from e-skills and these dimensions: attitudes toward, resources usage and technology dependency. Mental Strain was assessed with raw task load index ({RTLX)} and correlated with the proposed profiles by means of paired T-tests and {Mann–Whitney} Tests. The sample was characterized by 7.2% of non visual display terminal users and 92.8% of visual display terminal, {ICT} skilled users. Of the latter, 30.7% were {ICT} practitioners, 30.4% were {ICT} Users and 27.2% were E-Business Users. Non {VDT} users’ mental strain was statistically meaningful smaller than {VDT–ICT} skilled users’ mental workload. No statistical differences were found in {RTLX} results when comparing {ICT} skilled user profiles. Non {VDT} users can be identified from {ICT} skilled Users by their lower {ITC} Dependency and minor use of {ICT} resources. There were no differences in those dimensions among {ICT} skilled Profiles. Attitude toward these technologies was a distinct factor for {ICT} Users in relation to {ICT} Practitioners and {ITC} Business Users. The application of this tool in peripheral and central countries would allow a complete ergonomical characterization of white-collar workers within the Information Society.

Author-supplied keywords

  • ICT
  • Mental strain
  • Peripheral countries
  • White-collar work

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