Use of ontologies as representation support of workflows oriented to administrative management

Abstract

One of the applications of workflow systems is the management of administrative processes characterized by the transmission of information elements among users of an organization. Tasks contained in these processes are carried out by users responsible for confirming, modifying or adding information throughout. These processes need to be defined in workflow management systems in which all the elements are perfectly identified and are easily adaptable to changes that may arise in the sequences of tasks, in the users involved or in the data transmitted from one task to another. For this kind of processes is easier to reuse those represented in ontologies. On one hand, existing ontologies for representing some domain elements can be reused. At the same time, ontologies have an excellent expressive capacity to define tasks, their relationships and the flow control among them with precision. This paper proposes a complete model, together with the necessary software tools, for tackling this issue. © 2009 Springer Science+Business Media, LLC.