Opportunities of international E-services: A conceptual model

  • Sharma A
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Abstract

Internationally, the role of e-services in the effective and efficient functioning of firms is expanding and evolving. This evolution is significantly impacting customer and market behaviors. As a result, most firms have started developing and enhancing the e-services functionality to effectively deliver products and services. E-services can be used to automate, informate, and transform customer relationships and marketplaces. This paper highlights the scope of e-services in changing marketplaces and discusses e-services in an international context, utilizing a framework that will allow researchers and managers to understand the impact of country-level effects on e-services strate- gies. The paper suggests that, due to penetration of e-services, some firms will have the ability to transform markets. Directions for future research and managerial implica- tions

Author-supplied keywords

  • Customer
  • E-Services
  • International
  • Market-place
  • Marketing
  • Transformation

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