Patient Satisfaction With Nursing Care in a Regional University Hospital in Southern Spain

  • Gonzalez-Valentin A
  • Padin-Lopez S
  • de Ramon-Garrido E
  • 1


    Mendeley users who have this article in their library.
  • N/A


    Citations of this article.


Patient satisfaction is a valid indicator for measurement of service quality. Patients' opinions are important because dissatisfaction suggests opportunities for improvement. We evaluated the satisfaction of patients with nursing care in a regional university hospital in southern Spain and determined the relevant sociodemographic and attendance characteristics. A cross-sectional descriptive study was undertaken using the SERVQUAL questionnaire. Reliability and validity of the SERVQUAL instrument were established. The only interaction considered was gender and education level. Analysis of covariance showed that the only factors significantly associated with lower patient satisfaction were female gender, higher educational level, lower overall satisfaction with the hospital, and not knowing the name of the nurse., (C) 2005 Lippincott Williams & Wilkins, Inc.

Get free article suggestions today

Mendeley saves you time finding and organizing research

Sign up here
Already have an account ?Sign in

Find this document


  • Araceli BSc Gonzalez-Valentin

  • Susana BSc Padin-Lopez

  • Enrique M D PhD de Ramon-Garrido

Cite this document

Choose a citation style from the tabs below

Save time finding and organizing research with Mendeley

Sign up for free