Perceived Organizational Support and Employee Diligence, Commitment, and Innovation

  • Eisenberger R
  • Fasolo P
  • Davis-LaMastro V
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Two studies report a positive relationship of employees' perception of being valued and cared about by the organization with (a) conscientiousness in carrying out conventional job responsibilities, (b) expressed affective and calculative involvements in the organization, and (c) innovation on behalf of the organization in the absence of anticipated direct reward or personal recognition. In Study 1, involving six occupations, positive relationships of perceived support with job attendance and perfor- mance were found. In Study 2, using manufacturing hourly employees and managers, perceived support was positively related to affective attachment, performance outcome expectancies, and the constructiveness of anonymous suggestions for helping the organization. These results favor the ex- tension and integration of emotion-based and calculative theories of organizational commitment into a social-exchange approach. The

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  • Robert Eisenberger

  • Peter Fasolo

  • Valerie Davis-LaMastro

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