Perceived service quality, perceived value, overall satisfaction and happiness of outlook for long-term care institution residents

  • Lin J
  • Hsiao C
  • Glen R
 et al. 
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To investigate the psychometric properties and relationships of perceived service quality, perceived value and overall satisfaction for residents with respect to their long‐term care institutions.

Author-supplied keywords

  • SERVPERF model
  • long‐term care
  • long‐term care institution
  • overall satisfaction
  • perceived service quality
  • perceived value

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  • J Lin

  • C T Hsiao

  • R Glen

  • J Y Pai

  • S H Zeng

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