Perceived service quality, perceived value, overall satisfaction and happiness of outlook for long-term care institution residents

  • Lin J
  • Hsiao C
  • Glen R
 et al. 
  • 1

    Readers

    Mendeley users who have this article in their library.
  • N/A

    Citations

    Citations of this article.

Abstract

To investigate the psychometric properties and relationships of perceived service quality, perceived value and overall satisfaction for residents with respect to their long‐term care institutions.

Author-supplied keywords

  • SERVPERF model
  • long‐term care
  • long‐term care institution
  • overall satisfaction
  • perceived service quality
  • perceived value

Get free article suggestions today

Mendeley saves you time finding and organizing research

Sign up here
Already have an account ?Sign in

Find this document

There are no full text links

Authors

  • J Lin

  • C T Hsiao

  • R Glen

  • J Y Pai

  • S H Zeng

Cite this document

Choose a citation style from the tabs below

Save time finding and organizing research with Mendeley

Sign up for free