Performance measurement process: Definition and ownership

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Abstract

The study deals with the questions relating to the process of developing and managing the PMS. Data are collected from members of the Institute of Business Process Re-engineering, Dubai Quality Group and consultants from the UK. The study found that the design of the performance measurement systems is best performed by a newly created process, with a process owner reporting to the highest management level and carrying out the activities in collaboration with other processes.

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APA

Kuwaiti, M. E. (2004). Performance measurement process: Definition and ownership. International Journal of Operations and Production Management, 24(1–2), 55–78. https://doi.org/10.1108/01443570410510997

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