Personalizing Product Appearance : The Effect on Product Attachment

  • Mugge R
  • Schifferstein H
  • Schoormans J
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This research examines the effect of personalizing a product’s appearance on the degree of attachment a person experiences towards this product. We present a conceptual model for the relationships between the process of product personalization, self-expression, and product attachment. Data from a questionnaire study in which respondents (n = 149) filled out questions concerning their bicycle support our expectations. By personalizing the product’s appearance, a person invests energy in the product, and the product is used to express his/her self. The degree of self-expression, in turn, positively affects the experienced degree of attachment to the product. The implications of these findings for design practice are discussed.

Author-supplied keywords

  • Product attachment
  • emotional bonding
  • product personalization
  • self-expression

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  • Ruth Mugge

  • Hendrik N J Schifferstein

  • Jan P L Schoormans

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