Politeness at work: Issues and challenges

  • Bargiela-Chiappini F
  • Harris S
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In this article we will attempt to address some of the issues that arise in researching politeness in the workplace, especially, though not exclusively, in the context of multicultural and multilingual encounters. We propose to look at debates around the nature of politeness and their relevance for research in work settings and to discuss the contribution made to these debates by analyses of politeness in the workplace. Finally, we will discuss some of the methodological problems that field researchers will face when conducting research on the field, especially in intercultural work contexts. These will include, for example, issues such as the choice of methodology/ s, confidentiality, the nature of the involvement of the researcher, making use of multi-method approaches, the comparability of analytical categories across different languages and culture. Finally, we suggest, very briefly, some directions for further research.

Author-supplied keywords

  • Cross-cultural communication
  • Face
  • Interculturality
  • Politeness
  • Research methodologies
  • Workplace communication

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  • Francesca Bargiela-Chiappini

  • Sandra Harris

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