How positive informational social influence affects consumers' decision of Internet shopping?

  • Lee M
  • Cheung C
  • Sia C
 et al. 
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Given the amount of perceived risk involved in Internet shopping, many potential Internet shoppers tend to wait and observe the experiences of others who have tried it before considering adopting it. This study explores how positive informational social influence affects consumers’ decision of Internet shopping using a laboratory experiment. The research results reveal that positive informational social influence reinforces the relationships between perceived ease of use and consumer attitude toward Internet shopping, as well as attitude and their intention to shop. Implications for the current investigation and future research directions are provided.

Author-supplied keywords

  • Attitude
  • Behavioral intention
  • Belief
  • Internet shopping
  • Positive informational social influence

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  • Matthew K.O. Lee

  • Christy M.K. Cheung

  • Choon Ling Sia

  • Kai H. Lim

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