This paper presents a detailed literature review on the topic of the application of quality function deployment (QFD) in the food industry. This review is extended with a thorough description of the methodologies involved in the practice of QFD within food companies, exemplified with the help of a case study on ketchup quality improvement. The benefits, drawbacks and challenges of QFD's application in food Research and Development (R & D) are presented and discussed. © 2001 Elsevier Science Ltd.
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