A Quantifiable Transcultural Knowledge Management Model to Improve Quality of Healthcare: A Case study of the Kingdom of Bahrain

  • Razzaque A
  • Karolak M
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Abstract

Healthcare in the Kingdom of Bahrain (KoB) is an expensive investment, facing the challenge to attain and maintain the highest inter-national quality standards in patient care and client satisfaction. Concepts like Quality Management System that qua, Knowledge Translation and Knowledge friendly organizational culture are integrated with the knowledge management culture factors to develop an integrated and quantifiable transcultural healthcare Knowledge Management Model (culminated from a holistic system thinking approach) that plays a critical role to improving the quality of patient care and achieving patient satisfaction in a transcultural society. This paper develops a pragmatic, integrative, and strategically viable model of an implement able Culture based Healthcare Quality Improvement Knowledge Management Model (HKM) for the healthcare initiatives in the KoB. Since the knowledge management initiative is currently launched in the KoB's healthcare industry, this research can be a credible framework for a pragmatic HKM model for successful implementation of HKM in the Ministry of Healthcare of the KoB. This paper develops a new implement able integrated transcultural HKM model for healthcare subsequent to pilot testing, within the IT infrastructure and cultural aspect of HKM (considering the holistic approach to systems thinking and cultural sensitivities), appealing to both practitioners and researchers. The final transcultural HKM model is an integration of models that include: (1) Clinical Healthcare Knowledge Management Model, (2) Quality Management Systems Model, (3) transcultural organizational cultural model and (4) knowledge translation model.

Author-supplied keywords

  • 2400:Public relations
  • 2500:Organizational behavior
  • 8320:Health care industry
  • 9130:Experiment/theoretical treatment
  • Bahrain
  • Business And Economics
  • Corporate culture
  • Health care industry
  • Knowledge management
  • Patient satisfaction
  • Quality of care
  • Studies

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Authors

  • Anjum Razzaque

  • Magdalena Maria Karolak

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