Reference is my classroom: Setting instructional goals for academic library reference services

  • Avery S
  • Ward D
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The reference encounter provides a unique one-on-one teaching opportunity. While studies have examined different methods for providing instruction in reference, few have focused on identifying, defining, and implementing standardized instructional goals. This study identifies, tests, and analyzes specific instructional goals for reference services, using Association of College and Research Libraries' Information Literacy Competency Standards in an examination of chat transcripts. The findings suggest ways to strategically support the development of information competency and critical thinking skills through reference services. Finally, the study provides training tools for recognizing instructional opportunities in reference encounters and suggests specific librarian actions for taking advantage of those opportunities. [ABSTRACT FROM AUTHOR]; Copyright of Internet Reference Services Quarterly is the property of Taylor & Francis Ltd and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Author-supplied keywords

  • Chat
  • Information literacy
  • Instruction
  • Reference interview
  • Reference services
  • Transcript analysis

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  • Susan Avery

  • David Ward

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