Return policies and the optimal level of “hassle”

  • Davis S
  • Hagerty M
  • Gerstner E
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  • 98

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Abstract

Focuses on the return policies of business retailers. Benefits of return policies; Methods used to predict retail return; Details on the frequencies of refund policies; Information on some of the products which are returnable.

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Authors

  • Scott Davis

  • Michael Hagerty

  • Eitan Gerstner

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