Revealing clinicians' experiences towards healthcare software usability using human-centred design approach

  • Kumar A
  • Maskara S
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Abstract

Clinicians often report a loss of productivity and frustration while using healthcare software. There is a pressing need to understand the clinicians' experiences about healthcare software. This study was a small pilot study intended to reveal clinicians' experiences towards healthcare software usability. Four participants and two facilitators from India participated in this study. This study used the human-centred design approach that included three phases - observation, pattern identification, and ideation and delivery. Each phase involved: 1) techniques - brainstorming, voting, discussion, and mutual consensus among participants; 2) tools - pen, papers, flip charts, sticky notes, and marker pen. This study revealed 29 insights, six themes, a conceptual framework with an immediately available opportunity, and 32 potential solutions for the identified immediate opportunity. The study results suggest that clinicians' experiences towards healthcare software usability are highly affected by the interface design of the healthcare software. Therefore, intuitive interface design is an immediately available opportunity. We received 32 recommendations for designing intuitive interfaces of the healthcare software. Interface designers may keep these 32 recommendations in their mind, as a broad wish list of clinicians, in the early stages of design.

Author-supplied keywords

  • HCD
  • Healthcare
  • Human-centred design
  • Information and communication technology
  • Interface design
  • Usability

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Authors

  • Ajit Kumar

  • Sanjeev Maskara

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