A Review of the Roles and Importance of Information and Communication Technologies (ICTs) in Supply Chain Management (SCM) of Organizations and Companies

Abstract

In various service providing companies and organizations worldwide, Information and Communication Technologies (ICTs) play a role in the process of providing effectively efficient services, products and packages to better satisfy their customers. The increasing importance of ICT in Supply Chain Management (SCM) however, presents two main positive and negative alternatives for organizations: (i) to positively pursue the expensive and problematic procedures of becoming a value-added organization or company through an extensive use of ICT or (ii) to survive in the low-cost world of service providers. Our main objective for this research paper is to review literature and present related work on the roles ICT play in SCM and also outline the importance of adopting ICT in SCM, in order for companies and organisations to render and provide effective and efficient services.