THE ROLE OF SERVICE LEVEL AGREEMENTS IN RELATIONAL MANAGEMENT OF INFORMATION TECHNOLOGY OUTSOURCING: AN EMPIRICAL STUDY.

  • Nam K
  • Kishore R
  • Goo J
 et al. 
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Authors

  • Kichan Nam

  • Rajiv Kishore

  • Jahyun Goo

  • H. R. Rao

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