The role of strategic conversations with stakeholders in the formation of corporate social responsibility strategy

  • Miles M
  • Munilla L
  • Darroch J
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Abstract

This paper explores the role of strategic conversations in corporate social responsibility (CSR) strategy formation. The authors suggest that explicitly engaging stakeholders in the CSR strategy-making process, through the mechanism of strategic conversations, will minimize future stakeholder concerns and enhance CSR strategy making. In addition, suggestions for future research are offered to enable a better understanding of effective strategic conversation processes in CSR strategy making and the resulting performance outcomes.

Author-supplied keywords

  • Boundary spanning employees
  • Corporate social responsibility strategy
  • Stakeholders
  • Strategic conversations

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