Simulating the impact of business process management agents and human factors

  • Mizutani S
  • Tarumi H
  • Kambayashi Y
  • 2

    Readers

    Mendeley users who have this article in their library.
  • N/A

    Citations

    Citations of this article.

Abstract

Business cooperation between companies has been getting popular in the world, which has brought changes to management of business processes. inter-organizational process management is widely required, now. We propose agent-based groupware, which realizes open and distributed business system. On this groupware, agents act as interfaces between people and the business system. They also coordinate multiple jobs, people, and organizations. However, it is very difficult to introduce, evaluate, and evolve agent-based groupware, because it is very difficult to estimate and test the effect of introducing agents into the real workplace. Human behavior is also a very important factor, because some people get accustomed to use the system, but others do not. To evaluate human behavior as well as agents' and processes we have been developing a simulator This paper gives a simulation model which has some original aspects, describes the simulator, and shows results of simulation.

Get free article suggestions today

Mendeley saves you time finding and organizing research

Sign up here
Already have an account ?Sign in

Find this document

Authors

  • S Mizutani

  • H Tarumi

  • Y Kambayashi

Cite this document

Choose a citation style from the tabs below

Save time finding and organizing research with Mendeley

Sign up for free