A socio-technical approach for improving a Brazilian shoe manufacturing system

  • Renner J
  • De L
  • De Oliveira P
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This article presents a macroergonomic intervention in a footwear company in Rio Grande do Sul, Brazil, to improve both the quality of life of the employees and productivity by optimizing the traditional Taylor/Ford work organization. Multi-functionality and team working were implemented as means of making tasks more flexible and richer and the working hours were changed. The results showed a reduction in human and material resource costs and a consequent improvement in health and workers quality of life. Although middle managerial staff displayed strong resistance to the project and to breaking traditional production paradigms, the socio-technical system has been implemented throughout the plant and is expected to end up becoming the benchmark for other companies in the sector. Keywords: Macro-ergonomics, footwear industry, organization work.

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  • J. S. Renner

  • L. B. De

  • P. A.B. De Oliveira

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